Port Agency
Port Agency
Our Port Agency services provide comprehensive local representation for vessels calling ports and anchorages, delivered through an experienced ship, port and marine agency network. Acting as the primary liaison between the vessel, port authorities, terminals, service providers, and regulatory bodies, we ensure all port call formalities and operational requirements are handled efficiently and in full compliance with local regulations. With an established operational presence in Singapore, Malaysia, and Saudi Arabia, our port agency team manages vessel clearance, operational coordination, cost control, and real-time communication, enabling smooth port calls, minimized delays, and transparent execution from arrival through departure.
Why Choose Us
- Single point of responsibility
- Strong local authority relationships
- Transparent PDA/FDA and cost control
- Hands-on operational supervision
- Experience in routine and complex port calls
Cargo Operation Services
- Coordination with terminals, stevedores, and port authorities
- Supervision of loading, discharging, and cargo transfer operations
- Handling of NOR, SOF, cargo documentation, and operational reports
- Monitoring cargo progress to reduce delays and demurrage exposure
- Liaison with surveyors, inspectors, and cargo superintendents
- Handling of liquid bulk, dry bulk, break-bulk, and project cargo
- Support for cargo operations at berth, anchorage, and OPL
Husbandry Operation
Our Husbandry Operation services are an essential component of our ship, port and marine agency offering, focused on supporting the vessel’s non-cargo operational requirements during port stays. Acting as the vessel’s local representative, we coordinate all husbandry matters to ensure crew welfare, vessel readiness, and uninterrupted operations. With experienced teams in Singapore, Malaysia, and Saudi Arabia, we manage husbandry services efficiently while ensuring compliance with local port regulations and minimizing disruption to the vessel’s schedule.
Scope of Husbandry Operation Services
- Arrangement of fresh water, provisions, and bonded stores
- Garbage disposal and sludge removal coordination
- Medical assistance, hospital visits, and emergency support
- Cash to Master (CTM) handling
- Crew welfare, shore leave, and onboard support
- Liaison with port authorities and service providers
Owner’s Protecting Agency (OPA)
As part of our ship, port and marine agency services, we act as Owner’s Protecting Agent to safeguard owners’ commercial and operational interests during port calls. In Singapore, Malaysia, and Saudi Arabia, we provide independent oversight of charterer-appointed agents, ensuring transparency, cost control, and compliance with contractual obligations. Our OPA role gives owners confidence that port operations are conducted efficiently and that their interests remain protected at all times.
Scope of Owner’s Protecting Agency Services
- Independent monitoring of port operations and cargo handling
- Oversight of charterer-appointed agents
- Review and verification of PDAs, FDAs, and invoices
- Reporting of operational issues or deviations
- Cost control and transparency assurance
- Regular operational updates to owners
STS Operation – Port Limits & OPL
We provide specialized Ship-to-Ship (STS) Operation services as part of our ship, port and marine agency scope, covering operations within port limits and at Outer Port Limits (OPL). With extensive STS experience in Singapore, Malaysia, and Saudi Arabia, we coordinate all regulatory, operational, and safety aspects to ensure compliant and efficient cargo transfers. Our role is to act as the central coordination point between vessels, authorities, and STS service providers.
Scope of STS Operation Services
- Port authority approvals and STS permit coordination
- Liaison with POACs and STS service providers
- Fender, hose, and equipment logistics coordination
- Safety, environmental, and compliance supervision
- Operational monitoring and reporting
- STS operations at port limits and offshore OPL locations
Dry Dock Agency
Our Dry Dock Agency services form part of our comprehensive ship, port and marine agency support, assisting vessels calling ports specifically for planned or emergency dry docking. In Singapore, Malaysia, and Saudi Arabia, we coordinate closely with shipyards, port authorities, and technical teams to ensure a smooth docking process, minimal delays, and effective cost control throughout the docking period.
Scope of Dry Dock Agency Services
- Dry dock booking and shipyard coordination
- Pre-arrival documentation and port clearance
- Vessel attendance during dry docking
- Coordination of repair teams, vendors, and logistics
- Progress monitoring and owner reporting
- Final documentation and sailing clearance
Project Ship Handling
We provide dedicated Project Ship Handling services under our ship, port and marine agency portfolio for vessels involved in non-routine and complex operations. With strong operational capabilities in Singapore, Malaysia, and Saudi Arabia, we manage project vessels requiring customized planning, special approvals, and close coordination with multiple stakeholders, ensuring safe and efficient execution.
Scope of Project Ship Handling Services
- Heavy-lift and project cargo coordination
- Special berth, crane, and terminal arrangements
- Custom port approvals and authority liaison
- Detailed operational planning and supervision
- Coordination with project owners, contractors, and terminals
- Handling of oversized and non-standard cargo
Navy Ship Handling
We offer professional and discreet Navy Ship Handling services as part of our ship, port and marine agency operations, supporting naval and government vessels with strict adherence to security and protocol requirements. Our teams in Singapore, Malaysia, and Saudi Arabia are experienced in handling sensitive port calls, ensuring confidentiality, regulatory compliance, and smooth coordination with relevant authorities.
Scope of Navy Ship Handling Services
- Liaison with port authorities and government agencies
- Security-compliant port clearance arrangements
- Crew logistics and welfare support
- Bunkering, supplies, and technical assistance
- Confidential handling in line with naval protocols
Crew Change
Our Crew Change services are delivered through our integrated ship, port and marine agency platform, ensuring smooth and compliant crew movements. Operating in Singapore, Malaysia, and Saudi Arabia, we manage both routine and emergency crew changes, navigating immigration, port, and health regulations to minimize vessel delays and operational impact.
Scope of Crew Change Services
- Immigration and visa coordination
- Sign-on and sign-off documentation
- Airport transfers, hotels, and transportation
- Medical testing and regulatory compliance
- Emergency and last-minute crew changes
- Crew change at berth or anchorage
Repair Port Call
We support vessels calling ports specifically for repairs through our Repair Port Call services, an important part of our ship, port and marine agency offering. In Singapore, Malaysia, and Saudi Arabia, we act as the coordinating agent between the vessel, repair yards, technicians, and authorities, ensuring repairs are completed efficiently while controlling time and cost.
Scope of Repair Port Call Services
- Port clearance for repair-only calls
- Coordination with repair yards and riding squads
- Spare parts logistics and customs clearance
- Technician attendance and onboard supervision
- Operational monitoring and reporting
- Sailing clearance upon completion of repairs
Logistics Services
Our Logistics Services are fully integrated within our ship, port and marine agency operations, supporting vessels with time-critical and specialized logistics requirements. Across Singapore, Malaysia, and Saudi Arabia, we ensure ship spares, equipment, and stores are cleared efficiently and delivered onboard without delay, supporting both operational and repair-related port calls.
Scope of Logistics Services
- Customs clearance of ship spares, equipment, and stores
- Handling of bonded and temporary import cargo
- Air, sea, and land transport coordination for urgent shipments
- Delivery of spares and equipment onboard at berth or anchorage
- Launch boat, crane, and shore gang coordination
- Documentation handling and customs compliance support